INNOVATE or HIBERNATE, MANAGING CONFLICT and DIFFICULT PEOPLE in your dental practice, MOVING FORWARD: Leading your dental practice to new levels Steve Swafford 7 CE units
REGISTRATION FORM Sept 2017 SwaffordINNOVATE or HIBERNATE: What is the next step for your dental practice? – 2 hr Today’s most successful organizations are encouraging their co-workers to be innovative and creative in their structure and process. In this session, participants examine the benefits of taking a strategic approach to creative problem-solving, explore how to encourage innovation in the work and/or volunteer environment. Spotlighting on a real-life example from the highly-innovative company, IDEO, participants will explore the “10 Faces of IDEO Innovation” as well as their 5 Step Methodology” in a purposeful and lively process that will show how these ideas can apply to their dental practices. MANAGING CONFLICT and DIFFICULT PEOPLE IN YOUR DENTAL PRACTICE – 2 hr We’ve all experienced them at one time or another – negative people, naysayers, controllers, criticizers, micro-managers, interrupters, and mind wanderers. We interact with them daily in the office, components, and in the community. This session also includes a “conflict assessment’ and strategies on how to avert issues with patients before they cause conflict, and how to manage conflict from a positive growth perspective. MOVING FORWARD: LEADING YOUR DENTAL PRACTICE TO NEW LEVELS – 2 hr Participants have the opportunity to explore how to lead their offices to new levels using some of the concepts from author Jim Collin’s bestseller ‘Good to Great’. The session looks at Collin’s concept of leading with humility as well as choosing and involving the right team and who you need to “get on the bus”. We examine the differences in today’s employee mix and how “great’ leaders can respond to the needs of those diverse groups.